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If you’re not completely happy with your purchase, please let us know why so we can try to make sure you’re not disappointed again.If for any reason you need to return an unwanted item, simply post your purchase back to us within 14 days of receipt. We will only offer you a store credit providing the goods are in perfect condition and have all their original labeling and packaging.

Please note we do not offer Monetary refunds. One By One store operates on a exchange or store credit system only.

If you believe your garment/accessory is faulty please contact us on contact@onebyonestore.co.uk so we can swiftly deal with the issue. A replacement will be sent to you if there is sufficient stock.

Under these circumstances, the shipping cost of the replacement where items are missing, or the return shipment where an incorrect or faulty item has been received will be covered by One By One store.

We offer no return or exchange on Undergarments or swimwear. Household items or lifestyle accessories such as towels, magazines, headwear and jewellery is only exchangeable if there is a fault with this item therefor we won’t offer returns on these products.

We do not accept returns or exchanges for sale, discounted and promotion items:

One By One store credit is only valid with 12 months of issue.

One By One Store
70 Berwick Street
w1f 8ta.